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Great Service and Great Saddles! Hi! I just wanted to send a note thanking you for the great service and great saddles! Both saddles are comfortable and look great on our horses! Both my husband and I purchased new Syd Hill Synthetic saddles from you and I made a mistake on girth length and the service was great and fast to exchange it. I talked to a few different people and ALL treated me with the same amazing service! The new girth fits perfect and I am very happy with my purchase. I will tell every horse person I know to buy a saddle from you! I attached pics of the saddles in use. Thank you for the great experience! I will buy all future saddles from you! Tracy |
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"Levi" Loves His Kimberley Outback A Big Thank You to You and Your Staff! – These are photos of my horse "Levi" tacked up in his Kimberley Outback saddle. I can't tell you how pleased I am riding in this saddle and how happy my horse is in it. I'd spoken extensively to Rickie when I was ordering, explaining how finicky my horse Levi is in the fit of his saddle; I can't begin to thank her for all her knowledge and expertise in helping me choose my equipment. I've not had ANY problems with my horse since using this saddle! I've come back to order the Halter bridle which I adore. I had a few pieces of equipment from previous horses (unknowingly purchased from your store!) which I've been able to reuse, but I look forward to upgrading when I can. I'm so happy I keep looking on your site for my next wish list purchase. I tell everyone I come in contact with about your products and service - I wouldn't be surprised you get a number of phone calls. Respectfully, Cynthia |
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Talk of the Neighborhood!
Dear Down Under,
I just wanted to thank you for all your patience answering my many questions. Your customer service is outstanding!
And I love love LOVE my new Kimberly Stock saddle. I've gone through three saddles this summer alone trying to find one that fit my hard-to-fit gelding, and yours is the first one that did. We took our first long ride yesterday, and he had a perfect sweat mark. Eureka!
My new saddle is the talk of the neighborhood, too! Most people around here are out with their horses on the weekends, and they all wanted to know about my saddle. Everyone was very impressed with the quality and workmanship, and absolutely shocked when they found out it was so affordable! Of course I told them where I got it and praised your company up and down.
This saddle saved me from a nasty fall yesterday, too. I first started investigating aussie saddles because of their reputation for security, as my horse tends to be skittish and has dumped me more than once. Well, just as we were almost home yesterday, a large patio umbrella a neighbor had left in the yard caught the wind and came cartwheeling toward us. My horse levitated, spun, and bolted--and I remained firmly in my seat.
Sincerely,
Laura
Elk Grove, CA
Kearney's Saddle
I just wanted to thank you, and let you know that Kearney's saddle is a big success! It fits him very nicely. I have given the saddle a very good test ride, up and down some very steep hills, and it is staying in place! We are thrilled with the saddle, the quality is awesome, and your staff has been a true delight to work with! Thank you so much from a very happy trail rider. I guess Gypsies can go Australian!
Cheers!
Michelle
Vermont
The Wow Factor!
I just bought an aussie saddle from you (Legend) WOW what an awesome saddle.
It was for my Percheron I sent you his withers tracing and the fit was absolutely perfect, The first time I had it on him the sweat marks were a direct imprint of the saddle, we bought the breast collar (cause you folks suggested it saying the saddle might slip) IT DID. This has to be the most comfortable saddle I have ever ridden in. Your advice was spot on.
Myself and my horse Thank You very much.
Andrew and
Johnny Cash
If at First You Don't Succeed......
Down Under, you have provided me with one of the best shopping experiences in my life-and I'm 64! Thank you.
I ordered a Kimberly Economy Outback with horn about three weeks ago. It is my first saddle. My 3 year old gelding was in training at the time and I’d been hoping it would arrive before his time was over. Well, it did. In less than a week. Thanks to your on-line instructions, it fit him perfectly; unfortunately it was a size too small for me.
I was very hesitant to exchange it, but based on the trainer's advice did, but reluctantly, expecting a huge delay and a missed opportunity for the trainer’s help in fitting it. I was more than pleasantly surprised when, after a very pleasant and helpful phone conversation with your service representative, I put the saddle in the mail that day. That was last Tuesday, I believe.
Today is Wednesday of the following week. Not only did I receive the exchange today, but it fit well and I was able to ride my horse home from training in it! How wonderful!
Your staff was extremely helpful, your turn-around time incredible, and, best of all, the product far exceeds my expectations. Thank you! You've provided me the opportunity to fulfill a life-long dream: riding my own horse in comfort, safety, and under the advice of a seasoned professional. I would recommend you a thousand times over.
Sincerely,
Harriet
Elmwood WI
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Big Timber Saddle Passes the Test of Time To Down Under – I just wanted to say thanks for such a wonderful saddle. I purchased a Cutbank Cutter well over 5 yrs ago. I purchased it thinking it would just be a "cheaper" backup saddle. Little did I know it was going to become my favorite, most comfortable, and best built saddle. It fit me and my QH mare perfectly, and has outlasted several other saddles. It's great for training, everyday riding, and I've taken it into the show pen. It is truly a work of art, and I've been more than pleased with it. The butterfly skirt is beautiful, and looks amazing on my mare. I'll be buying the newer Stillwater Cutter before too much longer! Shannon |
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Helpful Staff!
Hi Ricky,
I wanted you to know how much I appreciated your time and expertise in assisting me to get my new Aussie saddle. I love it! Even though it is heavier than the endurance Aussie I had before I am able to lift and handle it without problems. It is soooo comfortable and I love the additional security it gives me. The fit seems to be perfect for Tamberraro and he moves well under it. As you may recall, my horse is a Paso Fino. They are a spirited sort and very quick. It was after Tam moved out from under me so fast during one ride that I didn't even know I was going to fall that I decided to go back to an Aussie saddle. Your patience and knowledge enabled me to get a saddle that fits Tam, me and our budget. Everyone I have spoken to at Down Under Saddle Supply has been so helpful and gracious. I had a few questions right after the saddle came, and since I called when you were at lunch, Tim helped me. I have also enjoyed talking with Mike. I had read the comments others made on your website and I guess we all seem to agree that for quality and good service you folks can't be beaten!! We have to deal with very antiquated phone lines here in rural Maine which or course impacts the quality of our internet service, so I doubt that we can send a photo of Tam and I, but a friend will be able to do so. I intend to do that ASAP. You can be sure we recommend you to anyone interested in Australian saddles and you will certainly get our continued business. Please feel free to use my comments.
Thank you again.
Nikki and Tamberraro
Cornville, Maine
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The Down Under Experience Dear Lance and the rest of the Down Under crew, I wanted to write a quick note to let you know how happy I am that I chose to buy a new Australian saddle from you. I was looking at used saddles online thinking I could get a good deal, but I was very nervous about a used saddle fitting correctly. A good friend had let me try her Kimberley saddle from your company and I loved it. She was also raving about your customer service. So I called a few times with questions, and talked to a couple of different people but mainly Lance. And everyone was so helpful and patient with my endless questions. I also liked the idea of the wither tracing to perfectly both of my horses. Long story short , I bought a synthetic saddle to start my 3 yr old Appaloosa filly with, and to use on my 9 year old Appaloosa mare on trailrides. I love it! It's very light but very sturdy and fits both me and my horses perfectly. I was mistakenly sent the wrong girth when I recieved the saddle, so I called and got Lance. He sent me the upgraded fleece girth no questions asked. He told me I could keep the felt girth as an extra. That wasn't what I expected! I'm very happy with my entire Down Under experience and will refer my friends! Thanks again, Your fan, Bonnie Pray |
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Great Fitment I really appreciate your help fitting my saddle to my horse! I was saved a lot of time and money and my green horse has been saved from being stuck with an uncomfortable saddle that would make him hate being ridden. You can certainly quote me on how great your service is! Buying and fitting saddles is totally confusing and your staff has helped me out a great deal every time I've called, and I think everyone should know how good it is to have an expert to turn to when trying to buy a saddle, especially on-line! Thanks again, Beckah |
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The Whole Story To everyone at Down Under: I purchased a Kimberley stock saddle from you about a month and a half ago and I just wanted to write and say just how much my horse and I are enjoying it. My Standardbred gelding is 21 years old this year and because he is getting on in years, I have been looking for more and more ways to make his senior years happy and comfortable. I have made many small adjustments to his everyday care and lifestyle to try and ensure that my best pal continues to live a good life in his golden years. One of the changes I wanted to make this year was to switch him over a lighter weight saddle. Our previous saddle was a 35lb western pleasure saddle. With the new Aussie I have decreased the weight by about 12lbs or so. There is little doubt my horse appreciates this, especially since I am a larger rider (I'm working on getting my weight down too). I have always been an English rider at heart -- and rode hunt seat for one summer as a child, but that was the limit of my experience. When I first adopted my horse, I did have an all-purpose, hunt saddle for him -- but sold it when I realized it didn't fit him very well and I was not secure riding in it. For the past several years, I have been eyeing Aussie saddles (for the English "look" -- but with the added security) but never had a good reason to purchase one. My western saddle fit my boy fine and I was comfortable riding with it. Just recently, I have been having issues with my knee while riding. I would be fine during my rides for the most part, but would have pain the moment I was off my horse. The pain was so strong at one point, that I did not ride for several weeks. I had been considering getting a new saddle before this incident, but having this happen pretty much made my decision. At that point, I started researching Aussie saddles. I was once told by someone that Aussie saddles are often built very narrow and don't tend to fit many horses. I was told by another person that they heard from a tack shop owner that Aussie saddles are the most frequently traded in …..and yet another person said that they are not comfortable to ride in. Everyone has an opinion…… As I said before, I have sat in a few Aussie's in tack shops but never ridden in one on a horse. I wasn't disappointed about the ones I sat in and since I didn't know anyone that had an Aussie that I could try, I decided I needed to make the decision based on that. Also, my gut instinct told me that this was probably the best choice for a new saddle for both me and my horse. While looking for an Aussie to buy, I came across your site on the web. I liked many of the saddles I saw there and several were in my price range (as well as a few that I'd love to have but could not afford). I contacted you by e-mail and not only were you polite and courteous in answering my questions, I got your catalog in a few days after requesting it ( I have limited internet access). I can honestly say right from the start that I was impressed with the suggestion to do a wither tracing so that the new saddle could be more custom fitted. I had never had that suggested before (with any saddle). I was under the impression that to get any kind of a custom fit for any saddle would cost quite a bit of money. When I found out that an Aussie could be fitted to my horse at no extra charge, I was thrilled to say the least. Having a saddle that would FIT my old guy was definitely at the top of my list! So, I have had my saddle for about a month and a half or so and I do really love it. It is easy to lift onto my horse, it's lightweight and it fits both of us beautifully (why is it that more saddle makers can't do wither tracings in order to get a better fit for their saddles?). It also does not roll during mounting which is another concern I had being a larger rider. I have noticed that my horse moves more freely through his turns (the Aussie does not restrict his shoulders the way my western saddle did) and is very content and relaxed during our rides. I have also not had any knee pain to speak of since riding in the Aussie and just realized that my back has been bothering me less as well. I am looking forward to trail riding with this saddle over the summer months. I am thrilled that I made this decision. Thank you for all of your help in purchasing my saddle and for fitting it to my special pal. I also appreciated the video you sent along with the saddle. It answered a lot of questions about using and adjusting an Aussie saddle. Looking back, I'm not sure I would have had the girth done properly without the video. Thanks again, Carol & Griffin |
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Coat Sizes for Everyone Hi Guys, We received the duster and the jacket today. I want to let you know how happy we are with both. All too often these days people don't take the time to say thanks. Well, thank you! Your service was exemplary, your telephone salesperson was great, and your products speak for themselves! At 6'5", 300lbs, finding an oilskin to fit had been impossible before I found you. My last one I owned 20 years, but had to reluctantly part with it after I had seriously outgrown it. Of course the first thing to go was the liner. I can't tell you how thrilled I am to have an oilskin with a fleece liner back again! Thanks for carrying sizes for us real men. Rest assured that I will recommend your company (and your products) to everyone! Thank you again for such a great buying experience. By the way, my wife's jacket fits perfectly. The XL was the way to go, thanks. Jon |
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Great for a Spooky Mare Hi I would like to thank you for such a wonderful & safe saddle. I purchased a Long Reach Endurance last summer because my mare is very spooky. I flew off my English saddle and was left unconscious on the trail by myself. I woke up and needless to say had a very bad headache! I then thought it wise to get a safer saddle that would keep me seated and I've always been curious about the Australian saddle. My mare is still spooky and can go sideways 10-15 feet on any given ride. If it wasn't for your saddle I would not be able to ride my horse and probably would have had a serious injury. Your saddle is amazing and those poleys have saved my life. Not to mention it is the most comfortable saddle I've ever sat in. Gratefully, Lisa |
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Research Leads to Aussie Style I recently purchased a Kimberley Stock saddle for my QH Mare Becka, I was so excited when the box arrived and even more thrilled when I saw the saddle, I absolutely love it and the quality is far better than i thought it would be, I have ridden a few times with it and it feels very secure and my horse seems to like it as much as I do, I am really pleased that I pursued this style of riding and did the research, I have been leaning more to the English style but feel a little more seated and secure so its a great cross over. The young lady I spoke to was informative and very pleasant and everything was taken care of as your company promised. I will certainly be spreading the word about Down under Saddle Supply. Many Thanks, Belinda |
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Happy Horse, Happy Rider Dear Down Under, I have waited to write until now because I am generally a skeptic, and if things seem to good to be true, they usually are. Still, I purchased a Kimberley Poley saddle in mid-November hoping what everyone said about your saddles would be true. I have ridden in my saddle many times, and I must say that everyone was right. This is the most comfortable saddle I have ever sat in. It is also the first saddle I have put on Uno that actually fit WELL. Many of the others bridged or gouged into his shoulder or flank, but this saddle is padded just right in the right places and even fits his high withers extremely well. He seems to move much more freely, and I have none of the back, knee or hip pain that I often experience due to arthritis. As a big bonus, it is even beautiful! Thank you to everyone who helped me choose and fit the saddle. Uno and I both love it! I am attaching a photo. Sincerely, Jan |
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The Horse Approves!
Greetings! I purchased a Kimberley Trailmaster (on clearance) a few months back for my hard-to-fit, wide Mustang. I have to tell you, this is the only saddle that my horse approves of! I've tried far more expensive saddles and this horse gets aggravated until I put his Aussie saddle back on for the trail ride. Just thought I'd let you know how much both appreciate this saddle!
Beth
Pueblo West, CO
Happy Knees
I wanted to let you know how much I like my new saddle. It is exactly what I wanted. I can ride all day and my knees don't hurt. I also feel very secure. We went on an all day ride in Brevard, North Carolina. It was fabulous. Thank you for helping me make the right choice. Happy Holidays to you all.
Debra
Travelers Rest, SC
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Exmoor Saddle a Big Surprise My husband bought me the Exmoor All Purpose english saddle as a surprise. I have ridden mainly western pleasure throughout my life, and wanted to begin english lessons. We mainly trail ride so I wanted a secure saddle. I also wanted a leather saddle, but didn't want to pay a lot. This saddle is truly amazing. Very comfortable. The saddle came to us well oiled and supple. The seat is comfortable and padded. The knee rolls make me feel very secure. The brown is two-toned and beautiful, and I can find tack to match it easily. My horses have shown no signs of discomfort. The underside of the saddle is well padded. The gullet is medium and fits both my 14.3 appy with defined withers, and my more flat-backed 15.2 qh. It came with good quality stirrup leathers and stirrups. I'm just amazed that this saddle only cost $350. I had some experienced english riders try it out and they couldn't believe the quality for the price. I know I could take this saddle on the trail once I get used to riding english because it is so comfortable and secure. Thanks Down Under! Erika |
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Terrific Value! Just thought I would drop you a note on my new saddle. We trail ride (a lot!) in the Blue Mountains of Washington and Oregon. The Trailmaster saddle was purchased to fit a very flat backed quarter horse gelding, who was acting-up under my high quality western saddle with too narrow a tree. Not only was the saddle uncomfortable for him, but it would drive me nuts as I had to reposition the saddle and pad way too often. Not only does the Kimberly saddle stay in place, I can get away with using only a crupper. I did away with the breastplate altogether, which I don't like using in the mountains anyway, and since the saddle is so comfortable I can easily ride all day in rough country. Besides the excellent fit, the saddle also was an excellent value. Why pay the same or more money and get a measly synthetic western saddle when you can get an Aussie leather one that is well made, comfortable, and custom fit to your horse? Bob J. |
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A Great Alternative to English and Western
I just wanted to let everyone know at Down Under Saddle Supply that I am VERY pleased with my Kimberly Trailmaster saddle. I have ridden both English and Western for many years, and I can tell you honestly that I have never ridden in such a comfortable, secure saddle. My mare, Najee, seems to like it a great deal, also. Jan was a great help to me in getting just the right fit -- she is very attentive and knowledgeable.
And, by the way, I also love the "Katherine" jacket. I will be more than happy to recommend your saddles/tack/apparel and excellent customer service, and I hope to do more business with your company in the future.
Cindy
Chama, NM
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Happy with the Trailmaster I currently own a Kimberly Trailmaster & love it, but my husband is now using it, so I'm considering another one for myself..... This is our 16.2 hand draft cross wearing the Kimberly Trailmaster we bought two years ago. Perfect fit for both horse & rider. Sandy |
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Saddle for an Arabian
Thank you!
I wanted to give a big thanks to Lance and Tim, who both assisted me through multiple calls in selecting the Down Under Poley as a saddle that would be well-fitted for my wide and flat-backed Arabian, as well as myself! I was very excited with how well the saddle fit both of us, as I have been searching for several months to find such a thing! I wanted to thank you for the great savings on the Poley as well! Sahir (my horse) and I are both very happy with the fit, and we will now get to proceed with much more riding.
I was also quite impressed with the swiftness of the delivery. The UPS driver even called me on his cell phone to meet up with me for the delivery, as I did not have anyone at the house to sign for it.
Thanks again for all your help and taking the time to consider the wither tracings we sent in.
Bonnie and Sahir
Springfield, MO
Speedy Wither Bag!
Hello,
I love the wither bag, it got here so quickly I could not even believe it and it is exactly as described. Thanks for the fast shipment, I can recommend Down Under Saddle Supply to anybody!
Thanks again,
Sabine
Sparks, NV
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Riding with the Cowboys To Lance: I received my new Superior Poley about two weeks ago. I loved it as soon as I opened the box. Nice quality leather and the utility strap makes it easy to carry. What I LOVE about this saddle is when I took it on a 6 hour trail ride. Being an inexperienced rider, I rode with some hard riding cowboys. We climbed a steep trail overlooking a point where the hang gliders jump off. The saddle kept me from sliding off the back of the horse and the poleys kept me from being pitched over the horse's head when he went down on his knees. Couldn't have asked for anything better. Also, you were right about not having a horn, I could have been nailed in the chest a few times with a Western saddle horn. Thanks again, Karen |
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Does the Zebra Need a Saddle Too? Hi Mike- I bought a Down Under saddle for my husband to use on one horse and ended up using on another one. The people at Down Under were exceptional in refitting the saddle for the new mount and my husband was thrilled. He gets lots of compliments on this horse and saddle. I am planning to buy my own saddle as soon as I can manage it. You get such a great saddle for an unbelievable price and customer service to boot! By the way, you can see our zebra, Zanze, in the background of the photo. Sue |
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Missouri Fox Trotter
Thank You!
Well I have doen two rides on my Missouri Fox Trotter mare with my new Down Under Stockman saddle and talk about feeling secure......The saddle fits well and I feel very comfortable riding in it. Love the color......love the smaller "poleys" that are behind your thigh that give you a secure feeling like yo won't be leaving your saddle any time soon. I have been looking for quite some time to find exactly what I wanted. Had visited numerous web sites but you guys just seemed to have a better selection and I really did not want a "cheaper" version of an Aussie saddle to begin with. The stuff I saw on Ebay just was so cheap looking and funny looking that I could not even bring myself to even consider one of those even with the better price. I am a firm believer you get what you pay for....especially in the area of saddles.
Please tell Tim thank you for all of his help and getting the saddle to me in just one week. I may have to contact you to get information on getting a few more items for the saddle before we take our long trip in November of this year. So thanks again for all the support and a wonderful saddle. I am very, very happy with my purchase.
Sincerely,
Holly
Thomasville, GA
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The Superior Poley Looks Great on an Arabian Hi there- just wanted to drop you a note and say THANKS! We purchased a Kimberly Superior Poley with horn in April for my Arabian horse Cesar and couldn't be happier. I LOVE the saddle; it is not only extremely comfortable for me and my horse, but also beautiful. In addition, we would like to thank the staff at Down Under, who has been extremely helpful to us on the phone, since we originally didn't quite know what we wanted. Needless to say, we have recommended your company to all of our horse friends. Thank you again for an excellent product and great service. Margot and Tom |
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Kudos from "Across the Pond" Hi - just wanted to say thank you to your company and to your UK distributor for sorting out my new Kimberley Trailmaster saddle for my mule Muriel. As you can see, it fits her well and I am looking forward to a couple of years use. Only a couple of years as Muriel is only four and a half - she stands in at 16 hands at the moment so another 1 to 2 years growing to do. But rest assured it will be another saddle from yourselves that she gets. Many Thanks, Paul |
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| Kimberley Stock Saddle is a Hit
I just had to drop you a note and thank you for the excellent service you provided in sending my new Kimberley Stock saddle. I was amazed how fast I received it. I sure did not expect it to arrive in just a couple of days. Also, the saddle fits my gelding perfectly, even though I did not send you a wither tracing. Your expertise certainly shows. I have been riding for over 43 years, and have never sat in a saddle as comfortable and secure feeling as the Australian (this is my first one). I'm hooked! I have only had my saddle for about a week, and already I cannot see myself going back to a Western saddle. It is very comfortable for both me and my horse. A family member of mine said I was going to really start something around here with this saddle. We know of no one else here that has one. If it does start a trend, I will certainly recommend your company for all their needs. Jordyn T |
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Kimberley Lite Rider
Hi
I wanted to write a brief note to let you know how much I LOVE my new Kimberley Lite Rider saddle! I used it on a 2 hour trail ride yesterday, and find it to be the most comfortable saddle I have ever owned. It fits my horse very well - there was a visible difference in his behavior!
I have also been incredibly impressed with everyone I have spoken to at Down Under Saddle Supply Inc. You have been very helpful in getting the right saddle for both me and my horse, and even graciously exchanged a girth that was too small. It seems as if customer service is no longer a priority with many companies, but you are a shining example of one that still embraces the art!
I have had many nice compliments on my new saddle, and have informed each person where it was purchased. I hope it results in some sales for you!
Sincerely,
Terry
Raleigh, NC
| Longreach on a Tennessee Walker
Dear All You Folks at Down Under: Thank you for my Longreach endurance Saddle! I received it a couple of months ago and have been usiung it on my Tennessee Walker mare. Thank you so much, especially Tim, who wouldn't let me talk myself out of a breastplate... I understand now why it is so important. After 19 years of not riding, and at 64 years of age, I feel very secure in my new saddle. My mare is very energetic but not "bad" (i.e. no bucking, rearing, etc.). She does shy a bit (she's only six years old and hasn't been out and about very much), but I don't mind because of the saddle. Thank you again for your help and support. Merry Christmas and Happy Holidays to all of you! Here's to happy riding in 2008! Caroline K P.S. My farrier and a good friend both rode my mare in the Longreach the first day I had it on her. The idea was to try out a Tennessee Walker, which neither had ever ridden. Instead of commenting on the horse, both riders couldn't stop talking about the saddle!! They loved its looks and its wonderful comfort. Thanks again! |
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Quality Coats
Dear Down Under:
Just received my Tasman Drover & Oilskin 3/4 Drover coats. The are everything I expected them to be. The quality is the best I've seen. I ordered them each in black. I will be back soon to get each one in brown. My congratulations on offering such high quality clothing.
Best Regards,
Bradley W
MI
A New Customer
Dear Jan:
I wanted to let you kno whow much I enjoy my Campdraft Special saddle. I've had it five years now and I only wish I had bought an Aussie saddle years ago. My Western saddle was making my Arabian's back sore on long rides even though it had an Arabian tree, and my knees would hurt after a couple of hours riding. With the Campdraft Special my horse is happy, my knees don't hurt, and I feel much more secure in the saddle (I'm 70 years old now).
Many people try my saddle and several have bought saddles from Down Under Saddle Supply because it is so comfortable. Please send me another catalog since I keep giving mine away.
Neldon H.
Cedar City, UT
Five Years and Still Happy
Hello, just have to tell you guys what happened last week. Three of us were out trail riding when we went through a small ravine which happened to be infested with either yellow jackets or ground hornets. We didn't stop to find out exactly what they were. Anyway, the first horse went through unscathed, then my horse began rearing, bolting and bucking. Turning sideways and almost upside down! I can't believe it but I did NOT come off.
My friend's horse was just behind me doing the same and she was off in about 2 seconds. I really believe that if I had been riding any other saddle I would have been on the ground and it would have been a hard fall!
I'm a believer!
Marylee P
Cypress, TX
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Aussie Saddle on a BIG Horse! Dear Jan: Thank you so much for sending me the Kimberley Stock Saddle. The saddle is perfect and my lesson students love it. One of my younger students said it was a "sweet ride". I truly appreciate the great service. I highly recommend your products to anyone who asks me about my saddle. I thought that you would enjoy seeing the saddle on Mickey. Mickey is such a tough horse to fit a saddle to due to size (18.3 hands and weighs 2,281 pounds). I was very particular in that I needed a light, black, Aussie saddle. I needed a light saddle because I’m lifting it six feet and three inches into the air on Mickey’s back (18.3 hands). I also needed a black saddle because the rest of Mickey’s tack (bridle, halter, breast collar, and girth) is all black. And most of all I needed an Aussie saddle to put on my young Belgian gelding who loves to buck at the canter in the beginning (the poleys have kept me in the saddle numerous times). That’s why I first ended up buying both your Longreach Endurance and your Kimberely Light Rider years ago. I’ve been using Mickey in lessons now for about a year. I decided to buy another saddle from your company just for lessons. I feel that the Aussie saddle is the most durable and practical. It has the depth and security of a Western saddle and the room and flexibility of an English saddle (I can easily jump in them). I also love the comfort of the seat itself. I’ve ridden in all of my saddles for over three hours and my seat never hurts. The best benefit of all though is that the saddle fits my huge horse and he’s very comfortable in them. That’s the best of all.......a happy, comfortable horse. Good luck with sales and thanks so much for your time and great service. Jen R |
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Great Fit
Hi!
Just wanted to drop a note to you regarding my saddle since you adjusted it for me. It fits my mare perfectly and I just can't say enough about the comfort that I am enjoying in this saddle.
It stays in place as only an Aussie can do, and when I take the saddle off after a ride, especially a long ride, there is not a saddle mark on the horse, as I see with so many other saddle types.
Thank you for your quick response in adjusting and sending my saddle back and thank you for such a wonderful product.
Lynn D.
Mio, MI
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A Professional Opinion Dear Jan: My Australian saddle was great - I was able to get into places after cows you would not be able to do in a Western saddle. I have tried before in years past on different cattle drives. And best of all I was not near as tired as everybody else! Today was 11 hours long. I make my living out of a saddle - I wish I would never have gotten away from Australian saddles. Now that I have another one I will never switch back to Western tack or saddles. You have a customer for life with me. Bill H, Guide/Wrangler |
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Great Fit
Tim - thanks so much for all the help with ordering my Kimberley Poley - it fits my TWH perfectly! With only a few short rides in it, I went on a 3 hour ride in it and it was very comfortable for me and my horse - fits him like a custom saddle; perfect sweat pattern. He steps out further and feels more relaxed than with his old western saddle or a BM treeless I tried on him. Once I get my pony in shape, I will be ordering the child's saddle for my kids so we can step up the riding this summer. This will replace the western and English saddles they are currently using. I love it! I also had so many compliments on the look of the saddle on my horse! I'll be back in a couple of months....
Kellie
New Market, AL
Happiness is a New Oilskin
Dear Down Under:
I just received my Copperfield Jacket and Aussie Crusher Hat and I just wanted to let you know how happy I was with the quality of the merchandise and the fit. I will keep you in mind when ordereing in the future and promise to pass along my satisfaction with your company.
Sincerely, One Satisfied Customer
Bruce
Saginaw, MI
Exceptional Saddle
Dear Down Under:
I've had my new Down Under Wizzard Poley for a couple of weeks now. I just wanted to let you know how pleased I am with it. I want to especially thank Lance for spending a considerable amount of time on the telephone with me, answering my questions and helping me choose the saddle that would best fit my horse. The quality of the saddle is exceptional, the customer service, second to none. Thanks again for a great saddle.
Lori
Fitchburg, MA
Great Drover Coat
Dear Down Under:
Last week I received my Drover coat from your company. It is everything I had hoped for and wanted. I just love love it. Thank you for your very attentive phone service and great on-line ordering site. I was pleased with the instant phone information I received on sizing and found it to be very accurate. The coat fits just right and so does the hat. Again, thank you.
Virginia
Island Falls, Maine
Thanks, Tim!
Dear Tim:
The saddle and accessories I ordered on Tuesday arrived here today in Southern California on Thursday morning! All the gear is excellent and I had a lot of fun riding with my grandchildren on Thursday. The DVD was helpful and the saddle fit is excellent.
Thanks for your prompt service and personal attention as well as good value.
Scott
Ojai, CA
First Rate Operation
Dear Down Under:
Over the past four months I have purchased and exchanged saddles and tack with much interaction with your expert staff, particularly but not limited to Tim and Lance. My experience with Down Under Saddle Supply has been exceptional. I now have a beautiful Toowoomba collection including a Polocrosse Elite saddle, breastplate, saddle bag, and the contoured ultimate saddle pad that not only looks spectacular on my 16h bey quarter horse but exceeds my critical expectation for quality of materials and workmanship. Your operation is first rate. Thank you all.
Warren
Pennsylvania
Can't Go Back to Western!
Dear Down Under Saddle Supply:
Just a note of thanks from me and the boys. They like their Aussie saddles and after a great three days of riding we won't go back to Western saddles.
Mike and Kathy
Central Point, OR
Happy Trails
Dear Down Under Saddle Supply:
I recently purchased a Kimberley Trailmaster with horn. I am extremely pleased with the quality materials and workmanship on this saddle! For the price this was an excellent bargain. I finally had a chance to go on a trail ride in my new saddle and I found it was very comfortable. The poleys were absolutely awesome on steep hills. I have never felt so secure in my saddle.
I appreciate the prompt and knowledgeable customer service I received while deciding on which saddle and size to purchase. My 3 year old draft cross fits nicely in this saddle with room to grow which is exactly what I wanted. And I was able to fit my saddle on a full grown 17 hand quarter horse for trail riding.
...I will definitely come to Down Under Saddle Supply in the future!
Thanks!
Theresa N.
Fitment Over the Phone
Dear Folks:
I ordered a saddle one week ago and it arrived on Friday in time for a weekend of riding. I got the Kimberley Trailmaster, and I am very happy with it. You were very helpful with advice on fitting and outfitting on the phone.
I want to thank you and your staff for being so helpful and supplying me with a great saddle. Jamboree Mirage and I thank you!
Stephanie T.
Monterrey, CA
The "Faux-Fresian"
Dear Down Under:
The SAD320 (Snowy River Legend) fits perfectly. I rode all weekend, everywhere with it, and both the horse and I are comfortable. It feels soft and broken in, yet the leather quality is amazing and sturdy. Good contact like an English saddle, and secure for controlling and gripping a large horse. He is just a black Percheron but everybody thinks he is a Fresian - I call him my faux-fresian.
Natasha R.
| Gaited Horses
Dear Mike and Jan I bought a Kimberley from a dealership in Salt Lake City about two years ago but it was your follow up and help that has me totally sold. You have an awesome saddle that is second to none. I ride gaited horses and the Kimberley puts me where I need to be on the horses back so I can get the full benefit of their smooth ground covering stride. Usually the first saddle that my colts feel on their back is my Kimberley. Not only do the young horses get to feel my aussie saddle but my niece thinks it is great also. Thanks so much ... Gordon H. |
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Oilskin Coat
I just wanted to write you all about your oilskin drover. I just got it the other day - it came quickly which was great!!! When I pulled it out of the box I couldn't wait. I have been using it ever since - this is the best coat I've ever bought. It's warm and very waterproof - I love it!!! I plan on using you guys in the future for other coat purchases. Thank you.
Nicole J.
Enjoyable Experience!
Dear Mike
Last Friday I received my saddle, a Kimberley Series Poley, along with other items. I want to say that dealing with Down Under Saddle Supply through Lance and Tim via email and phone calls has been one of the most enjoyable experiences I have ever had! All my questions were answered promptly, intelligently, and most of all, courteously. What I may have missed asking about was covered by the DVD - in itself a nice piece of work! ...
Frank M.
Worth the Wait
I would just like to thank you for sending my new saddle so promptly. It arrived a day early. I have waited four and a half years for my Aussie saddle and am so pleased - it's absolutely beautiful, fits my Katie horse like a glove and is so comfortable - for her and me. The Ultimate Pad is stunning. Between the saddle and pad we're really stylin! Thank you again - I'll recommend you to the horse people that I know...
Gina H., TX
Great Aussie Experience
Dear Down Under
I'd just like to express my thanks for the wonderful service I received from Down Under. From the ordering to the arrival of the saddle, everything was perfect and timely. Even the speed of the response with the upgrade to the girth went without a hitch. The saddle arrived and fit beautifully. I could not be more pleased with the product. It looks absolutely stunning on my mare and it is definitely the envy of a lot of riders at our barn.
If anyone is looking for a saddle, I would highly recommend the "Aussie" experience and would not hesitate to recommend Down Under as the saddle shop of preference. Thanks to everyone at Down Under for the wonderful experience.
Jennifer R., NH
Customer Service
Hello Mark, Lance, Tim, and Jan
I just wanted to say "thank you". You all provide the best customer service I've experienced anywhere. It's a rare thing to have people so willing to help and try to find solutions. I have been really happy with my Kimberley Stock saddle but it no longer fits my horse since he's changed shape. You all offered to work on tree adjustments and/or help me find an upgraded model which I am interested in getting for him. Working with Down Under has been a great experience and I will continue to do business with you and to recommend your company to others. First class all the way!
Nancy
Lewisville, TX
Happy Customer I wanted to say how much I've enjoyed the Kimberly Poley I purchased from you. I also have the matching lightweight halter/bridle, which is very handy for tying up when we stop for food. I get many compliments on how nice he looks in his tack. My Morab is 22 years old and we do quite a bit of trail riding. Until I got my Australian tack the limit was around 2 hours and we were whupped. We recently went on a 7 hour color tour ride thru lakes, rivers, hills ect.. I was the only one not sore, and Magic was still cantering in the last hour :o) This saddle has really extended our riding years together. No one believes my horse is "so old" and I believe the saddle has alot to do with his stamina. The comfort for both of us is outstanding. When I visit in December I intend to check out your endurance saddles, to purchase for next year when we do the Michigan Shore to Shore trail ride. Thanks for your outstanding service, quality, & value! Theresa J. Comfortable Saddle Dear Down Under: I rode in an Aussie saddle briefly many years ago. The comfort was unforgettable. So, when I recently purchased a new mare for trail riding I decided to change to an Aussie saddle. I knew nothing about them but got very quick responses to every e-mail question I sent to you. I ordered a Kimberley Superior Poley and my mare and I LOVE it! It came four days before I was expecting it. The first ride in it was a four hour trail ride and we both were happy and comfortable the whole time. My trail riding friends were all very curious. You'll probably be getting a rash of orders from North Carolina soon. Thank you all very much for the great products and service. Anna N. Lots of Information! Dear Down Under Saddle Supply: I recently ordered a Kimberley Lite Rider saddle from you guys. Yesterday I received my next order - bridle, saddle cover, bit , saddle bag...wanted to let you know about my experience. I have never owned an Australian saddle, didn't know much. Your website is extremely informative and helpful. I also called in and spoke to a female service representative who assisted me with sizing, info about Australian saddles etc. She was excellent! Ordered the saddle, received the saddle, called in again to ask questions...once again, the gentleman was excellent to work with...very helpful and informative. Your internet site, sales, and service gets a gold star from me. I will definitely order more items in the future and recommend you to my friends. Thank you for proving that there are still companies that understand that people return to purchase because of great customer service backing the great products. By the way, my Australian saddle is my FAVORITE!!!! Thinking about selling the others that I currently own. Your very pleased customer, Victoria R. Gaited Horse Customer Hi Mike and Jan: I just wanted you to know I love my new saddle! I received it before the expected date, and delivery was wonderful. I took my first ride tonight and I was so excited. It is like riding in an easy chair. My horse seemed more comfortable too. She spooked once and I didn't even move, I felt safe and secure in my Kimberley Poley. I was riding in an old Western saddle and she began getting pinched in the back. My mare is only six and has many trail years left. That is why I looked into your company. My horse is gaited and this saddle is great. The breast collar frees up her shoulders. Plus the saddle gives her the freedom to move. The video that was included helped a lot, as I have never used an Aussie girth. Thank you for fitting the saddle to my horse. The best part is the service I received, you answered all of my questions. It is nice to know that you are there to correct any problem and answer questions. Next time I am going through Colorado, I will be sure to drop in. There is an Aussie difference! Thanks again from Nevada, Repeat Customer Dear Down Under: ...I wanted to say thank you - I have ordered from Down Under Saddle Supply a number of times and would like to say the customer service is the best. I always receive my items very quickly (usually before the estimated delivery date) and if you need to call me about something, the representative is always very nice and helpful. I have bought all of my Australian tack from you, and will continue to do so. Again, thank you. Yvonne P. Great Service Mike and Jan: I was in Denver last week on vacation and made a point of stopping into your store to check into Australian tack. I was helped by Scott who was absolutely FANTASTIC. He was patient and extremely knowledgeable, answering every question I could muster.... I seldom write to businesses, but Scott's level of service was so exemplary that I felt compelled to write. Keep up the good work! Michael G. Surprised Cowboys Dear Down Under: I just wanted to write a note of thanks to your staff for my recent purchase of a Syd Hill Bushmaster Poley saddle. I have been using it trail-riding and working cattle up to this point. It has been great with comfort and fit for both my Spanish Mustang and me. I can tell my horse like the lighter weight versus the traditional heavy western saddle. The fit to my horse has been great as evident with an even pattern on a wet saddle blanket and greater freer movement. I used it rounding up cattle at a recent branding and the cowboys sure wanted to know what type of funky saddle I was riding. I will be endurance riding with it this year and have put in some long rides to see how it works and feels on my knees... Thanks again for help and assistance with this saddle. I will enjoy it as much as my horse! Renee R. Happy Mare Dear Down Under: .....And for anyone out there toying with the idea of switching to an Aussie - I gotta say, "GO FOR IT- but only with Down Under!!!". I can't say you're the only reputable Aussie dealer out there - I don't know the others, but I DO know Down Under. If you guys can make me and MY mare happy in a saddle (I was almost as picky as my mare about my comfort and security in the saddle!), you can make ANY horse and rider happy! Thank you, Down Under, for WONDERFUL products, and equally as wonderful service from your INCREDIBLE staff! Donna B. Buffalo Wrangling! Dear Mike and Jan: On August 20 this year I bought a saddle from your company and I couldn't be happier. It took some adjustment and a change of stirrups along with a little change in riding style, but I have made the adjustment. In fact, I rode the saddle while wrangling buffalo in the annual Custer State Park Buffalo Roundup. This is a ride that at times looks like it comes right out of "The Man from Snowy River". We herd some 1,500 head of buffalo at a pace that at times equals the speed on the track at Churchhill Downs. But here we ride over rocks, dodge prairie dog holes and make quick movements as the buffalo challenge the wranglers. The Down Under saddle performed admirably. I've had trouble keeping a saddle on Sammy, but have no problems now, and he seems to like the fit. Thank you for your advice and help when I purchased the saddle. You have acquired a loyal and long-time customer. Janeen M. p.s. I have included a picture of Sammy, with Down Under Saddle, as we prepare for the first day of the buffalo roundup. We are in the beautiful Black Hills of South Dakota at Custer State Park. Great Quality Dear Down Under: Hi, I just wanted to add to your testimonials. I just received my new Kimberley Stock saddle today - what did you do, Fedex it? I didn't expect it until next week! Anyway, I am SO pleased. It is exactly what I wanted. The workmanship and quality are very apparent, and the leather is excellent; brass fittings, stirrups, girths, everything... I will most definitely recommend your company to anyone I know looking for a quality product! Terri D. Customer Service Dear Down Under Saddle Supply: I just wanted to drop a note to let you know that I appreciate the customer service that I received when I recently ordered a saddle from your company. Customer service is so important and so extremely rare to find these days. I have been riding a western saddle since I was old enough to sit on one and quite frankly I never have enjoyed it. I recently purchased your Kimberley Poley saddle as I wanted something that felt more natural. I am very pleased with my saddle, and my horse is as well! Janina W. Amazing Ride Dear Down Under: I just wanted to say thank you once again for my Kimberley Series Stock Saddle. I had it out on the trails and it is just an amazing ride. My Thoroughbred has his withers, it fits him great and I truly love my Aussie saddle... Michelle Q Horse and Rider Comfort Dear Down Under Staff: I would like to publicly thank Jan ( who I purchased my saddle from) and Tim (who solved a pad problem I had). These folks really know their saddles and how to fit any horse. After breaking in the new saddle I took it and my horse to Gunnison, CO and rode some high country for two weeks. I love this saddle! And so does my horse. I've ridden Western and McClellan and nothing comes close for horse comfort and rider comfort too... Michael B. Extra Care! Dear Mike and Jan: ....Dealing with your company has been one of the best things I have done and I have spread the word to others in the horse world. A good friend of mine is a trainer and has asked for your phone number so she can spread the word when asked for her opinion on saddles. Everyone at my barn is just as impressed as I am with the assistance and care I have received. Thank you so much . I would not think of buying a saddle anywhere else! Thank you, Debbie Aussie Saddles -- We Wouldn't Have It Any Other Way ... Dear Down Under, I called to let you all know how happy we are with our latest saddle purchases and wanted to send photos of the horses with their tack.The first saddle we purchased from you was for a 17-hand Saddle bred mare (Dallas) who had back problems. She was swayback and Western saddles tended to bridge across her back. I sent you the wither tracing and purchased a Kimberley Poley that fit her great. The more we rode with it, the better it got. The chestnut mare in the picture is Cheyanne. The Western saddles I had pinched her withers so I bought her the Kimberley Trailmaster. The saddle fits her Quarter Horse build great and the saddle is super comfortable for the rider. My husband had a cheap mail order copy at one time and hated it, so he was very skeptical when I told him I was buying a Kimberley Aussie saddle for him and the horse. After riding your Kimberley Trailmaster saddle only one time, he totally loved it!  The Palomino Paint gelding is Stetson. He is my best friend's first horse. When she wanted to buy a saddle, I urged her to look at my Kimberley Poley. I told her I knew the quality of saddles your company offers would be much better than anything else she was looking at because you knew Aussie saddles and those other mail order catalog Companies didn't. She bought the saddle and has been thrilled with it ever since. When we talk to other horse people, they always ask, "Do you ride English or Western? "We proudly tell them all our tack is Aussie and we wouldn't have it any other way".Ruth SpradlinStrasburg, VA Personal Service To everyone at Down Under: I received my repaired saddle yesterday, properly repaired and in good condition, as promised. Thank you for handling my request so promptly. In my profession, I deal with a lot of vendors and suppliers via phone or e-mail, and sometimes have been frustrated with the level of service I receive. However, your company has been a real pleasue to deal with, from excellent recommendations in my tack purchase to prompt service when I needed a repair, your staff has been wonderful. It is hard to do business halfway across the country, and feel like you have "personal service". I am happy to say that yo have continued to provide a personal feel, and I would be pleased to recommend Down Under to anyone! Jennifer J., V.M.D. The Best Thing Since Sliced Bread..... Dear Down Under: A couple of months ago, I purchased your Down Under Longreach Endurance saddle for my 16h draft cross mare. She has very high withers and wide shoulder area, so it has been hard to find a saddle that fit her comfortably. I sent you a wither tracing, you sent the saddle. I have never been happier and neither has Maggie. She is very green, and out on the trail I have never felt more safe and secure in a saddle. Plus it's light enough for me, at 5'1" and 55 years old, to handle. I sing its praises to anyone who asks, and some that don't! I hope my honest excitement for your saddles shows through enough to convince someone else to try them. They are the best thing since sliced bread for the trails here in Maine - really, no matter where you live. Kathy J.Maine Endurance Rider, English Style.... I just wanted to say Thank-You for helping me find a great saddle for my endurance horse. We've done pretty good so far in it, and the best part is NO sore back or rubs - yippie! We are going to Tevis in 3 weeks for the 100 mile ride from South Tahoe to Auburn, and I know that my prior saddle wouldn't ave held up to that challenge! Thanks again for offering a great saddle at such a reasonable price. I'm definitely buying all my saddles from your company from now on. Also, a huge thanks to Lance for his help with the wither trace and for answering my saddle questions. You all are wonderful! Renee and Nyte F. |
