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Kimberley Lite Rider Hi I wanted to write a brief note to let you know how much I LOVE my new Kimberley Lite Rider saddle! I used it on a 2 hour trail ride yesterday, and find it to be the most comfortable saddle I have ever owned. It fits my horse very well - there was a visible difference in his behavior! I have also been incredibly impressed with everyone I have spoken to at Down Under Saddle Supply Inc. You have been very helpful in getting the right saddle for both me and my horse, and even graciously exchanged a girth that was too small. It seems as if customer service is no longer a priority with many companies, but you are a shining example of one that still embraces the art! I have had many nice compliments on my new saddle, and have informed each person where it was purchased. I hope it results in some sales for you! Sincerely, Terry
Quality Coats Dear Down Under: Just received my Tasman Drover & Oilskin 3/4 Drover coats. The are everything I expected them to be. The quality is the best I've seen. I ordered them each in black. I will be back soon to get each one in brown. My congratulations on offering such high quality clothing. Best Regards, Bradley W A New Customer Dear Jan: I wanted to let you kno whow much I enjoy my Campdraft Special saddle. I've had it five years now and I only wish I had bought an Aussie saddle years ago. My Western saddle was making my Arabian's back sore on long rides even though it had an Arabian tree, and my knees would hurt after a couple of hours riding. With the Campdraft Special my horse is happy, my knees don't hurt, and I feel much more secure in the saddle (I'm 70 years old now). Many people try my saddle and several have bought saddles from Down Under Saddle Supply because it is so comfortable. Please send me another catalog since I keep giving mine away. Neldon H. Five Years and Still Happy Hello, just have to tell you guys what happened last week. Three of us were out trail riding when we went through a small ravine which happened to be infested with either yellow jackets or ground hornets. We didn't stop to find out exactly what they were. Anyway, the first horse went through unscathed, then my horse began rearing, bolting and bucking. Turning sideways and almost upside down! I can't believe it but I did NOT come off. My friend's horse was just behind me doing the same and she was off in about 2 seconds. I really believe that if I had been riding any other saddle I would have been on the ground and it would have been a hard fall! I'm a believer! Marylee P
Great Fit Hi! Just wanted to drop a note to you regarding my saddle since you adjusted it for me. It fits my mare perfectly and I just can't say enough about the comfort that I am enjoying in this saddle. It stays in place as only an Aussie can do, and when I take the saddle off after a ride, especially a long ride, there is not a saddle mark on the horse, as I see with so many other saddle types. Thank you for your quick response in adjusting and sending my saddle back and thank you for such a wonderful product. Lynn D.
Great Fit Tim - thanks so much for all the help with ordering my Kimberley Poley - it fits my TWH perfectly! With only a few short rides in it, I went on a 3 hour ride in it and it was very comfortable for me and my horse - fits him like a custom saddle; perfect sweat pattern. He steps out further and feels more relaxed than with his old western saddle or a BM treeless I tried on him. Once I get my pony in shape, I will be ordering the child's saddle for my kids so we can step up the riding this summer. This will replace the western and English saddles they are currently using. I love it! I also had so many compliments on the look of the saddle on my horse! I'll be back in a couple of months.... Kellie Happiness is a New Oilskin Dear Down Under: I just received my Copperfield Jacket and Aussie Crusher Hat and I just wanted to let you know how happy I was with the quality of the merchandise and the fit. I will keep you in mind when ordereing in the future and promise to pass along my satisfaction with your company. Sincerely, One Satisfied Customer Bruce Exceptional Saddle Dear Down Under: I've had my new Down Under Wizzard Poley for a couple of weeks now. I just wanted to let you know how pleased I am with it. I want to especially thank Lance for spending a considerable amount of time on the telephone with me, answering my questions and helping me choose the saddle that would best fit my horse. The quality of the saddle is exceptional, the customer service, second to none. Thanks again for a great saddle. Lori Great Drover Coat Dear Down Under: Last week I received my Drover coat from your company. It is everything I had hoped for and wanted. I just love love it. Thank you for your very attentive phone service and great on-line ordering site. I was pleased with the instant phone information I received on sizing and found it to be very accurate. The coat fits just right and so does the hat. Again, thank you. Virginia Thanks, Tim! Dear Tim: The saddle and accessories I ordered on Tuesday arrived here today in Southern California on Thursday morning! All the gear is excellent and I had a lot of fun riding with my grandchildren on Thursday. The DVD was helpful and the saddle fit is excellent. Thanks for your prompt service and personal attention as well as good value. Scott First Rate Operation Dear Down Under: Over the past four months I have purchased and exchanged saddles and tack with much interaction with your expert staff, particularly but not limited to Tim and Lance. My experience with Down Under Saddle Supply has been exceptional. I now have a beautiful Toowoomba collection including a Polocrosse Elite saddle, breastplate, saddle bag, and the contoured ultimate saddle pad that not only looks spectacular on my 16h bey quarter horse but exceeds my critical expectation for quality of materials and workmanship. Your operation is first rate. Thank you all. Warren Can't Go Back to Western! Dear Down Under Saddle Supply: Just a note of thanks from me and the boys. They like their Aussie saddles and after a great three days of riding we won't go back to Western saddles. Mike and Kathy
Happy Trails Dear Down Under Saddle Supply: I recently purchased a Kimberley Trailmaster with horn. I am extremely pleased with the quality materials and workmanship on this saddle! For the price this was an excellent bargain. I finally had a chance to go on a trail ride in my new saddle and I found it was very comfortable. The poleys were absolutely awesome on steep hills. I have never felt so secure in my saddle. I appreciate the prompt and knowledgeable customer service I received while deciding on which saddle and size to purchase. My 3 year old draft cross fits nicely in this saddle with room to grow which is exactly what I wanted. And I was able to fit my saddle on a full grown 17 hand quarter horse for trail riding. ...I will definitely come to Down Under Saddle Supply in the future! Thanks! Theresa N. Fitment Over the Phone Dear Folks: I ordered a saddle one week ago and it arrived on Friday in time for a weekend of riding. I got the Kimberley Trailmaster, and I am very happy with it. You were very helpful with advice on fitting and outfitting on the phone. I want to thank you and your staff for being so helpful and supplying me with a great saddle. Jamboree Mirage and I thank you! Stephanie T. The "Faux-Fresian" Dear Down Under: The SAD320 (Snowy River Legend) fits perfectly. I rode all weekend, everywhere with it, and both the horse and I are comfortable. It feels soft and broken in, yet the leather quality is amazing and sturdy. Good contact like an English saddle, and secure for controlling and gripping a large horse. He is just a black Percheron but everybody thinks he is a Fresian - I call him my faux-fresian. Natasha R.
Oilskin Coat I just wanted to write you all about your oilskin drover. I just got it the other day - it came quickly which was great!!! When I pulled it out of the box I couldn't wait. I have been using it ever since - this is the best coat I've ever bought. It's warm and very waterproof - I love it!!! I plan on using you guys in the future for other coat purchases. Thank you. Nicole J. Enjoyable Experience! Dear Mike Last Friday I received my saddle, a Kimberley Series Poley, along with other items. I want to say that dealing with Down Under Saddle Supply through Lance and Tim via email and phone calls has been one of the most enjoyable experiences I have ever had! All my questions were answered promptly, intelligently, and most of all, courteously. What I may have missed asking about was covered by the DVD - in itself a nice piece of work! ... Frank M. Worth the Wait I would just like to thank you for sending my new saddle so promptly. It arrived a day early. I have waited four and a half years for my Aussie saddle and am so pleased - it's absolutely beautiful, fits my Katie horse like a glove and is so comfortable - for her and me. The Ultimate Pad is stunning. Between the saddle and pad we're really stylin! Thank you again - I'll recommend you to the horse people that I know... Gina H., TX Great Aussie Experience Dear Down Under I'd just like to express my thanks for the wonderful service I received from Down Under. From the ordering to the arrival of the saddle, everything was perfect and timely. Even the speed of the response with the upgrade to the girth went without a hitch. The saddle arrived and fit beautifully. I could not be more pleased with the product. It looks absolutely stunning on my mare and it is definitely the envy of a lot of riders at our barn. If anyone is looking for a saddle, I would highly recommend the "Aussie" experience and would not hesitate to recommend Down Under as the saddle shop of preference. Thanks to everyone at Down Under for the wonderful experience. Jennifer R., NH Customer Service Hello Mark, Lance, Tim, and Jan I just wanted to say "thank you". You all provide the best customer service I've experienced anywhere. It's a rare thing to have people so willing to help and try to find solutions. I have been really happy with my Kimberley Stock saddle but it no longer fits my horse since he's changed shape. You all offered to work on tree adjustments and/or help me find an upgraded model which I am interested in getting for him. Working with Down Under has been a great experience and I will continue to do business with you and to recommend your company to others. First class all the way! Nancy
All customer comments are from actual correspondance on file at Down Under Saddle Supply and are reprinted with the customer's permission.
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